Fitting Praise

Just Say No to “Fruitcake Praise”

Great leaders know how to praise in ways that leave people feeling truly seen and appreciated.

Not-so-great leaders may praise people, yet leave them feeling misunderstood, and even demotivated.

Wondering how your praise habits stack up against the best?

Watch this short video and in roughly 5 minutes, you’ll have all the information you need to begin inspiring anyone you meet. Plus, you’ll find out what holiday fruitcake has to do with motivating others.

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Secret to Legendary Leadership

What do the world’s most admired, effective, & fulfilled leaders have that others don’t?

LOVE.

No, not the romantic kind. This love won’t get you in trouble with Human Resources.

I’m talking about the kind of love where you genuinely care about the success and well-being of others—your family, your employees, your partners, your customers.

Love and the Bottom Line

You can tell when a company has a culture of love. Flown lately? If you flew Southwest, you probably felt it.  If you called a customer service rep at Zappos, you probably felt it.

Can you get rich without love? Sure. There are no shortage of loveless leaders and companies who treat employees and customers as means to profit. And they spend millions of wasted dollars and energy on lawsuits, PR, and high employee turnover.

Without love, you’re missing a key strategic variable because: [Read more...]

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The Gift You’ve Been Waiting For

‘Tis the season of giving and receiving.  Although gift-givers may have thoughtful intentions, it’s rare that we receive a gift that speaks to our heart – that leaves us feeling truly seen, understood, and appreciated.

With this Holiday Edition, we offer a way to end the year ceremoniously, with heart and meaning.

You may want to grab a notebook or blank sheet of paper (electronic or old-fashioned) [Read more...]

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Recognize Incremental Growth

Instant Improvement?

This week I accompanied my husband to his Lasik (vision correction) surgery. It took me back 13 years to my own Lasik experience. Back then, I entered the Laser Eye Center building dependent on thick glasses. Less than 24 hours later, I  had 20/15 vision. In less than a day, I went from being unable to read a giant digital clock since age 7, to reading the ingredients on a shampoo bottle.

It got me thinking, if only all development was so quick and noticeable. But that kind of drastic improvement is rare (not to mention expensive and risky).

In the absence of sudden conversions, we’re often blind to our own progress until someone comments, “Hey, have you lost a few pounds?” or “You seem happier.” or “You’re listening better.” One group-coaching participant recently said to a peer, “You seem calmer in meetings.” She didn’t fully appreciate this new way of being until he named it. At the program’s end, she said that his comment was one of the most memorable and affirming moments. When others notice, our improvement becomes more real.

Reflecting Brilliance

Over the course of a few months with a coach, participants re-invent themselves gradually but certainly. One of the most important things a coach does is hold up the mirror and acknowledge real changes.

One of the greatest gifts we can give others–colleagues, friends, family– [Read more...]

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Tools Are Not Enough

Don't go it Alone

If knowledge and insight were all it took to change our habits, we could just read a great self-help book or take a course and voilà: excellence!

No Magic Wand

Sadly (for those of us who like instant gratification), it takes effort and practice to shift patterns of thinking, feeling, and acting. You’ve developed your current state over years of accidental practice and attention: it’ll take some time and effort to develop new, stronger habits (aka, neural pathways). You’ll be tested a million times a day and have a million opportunities to return to your comfort zone.

Got Support to Thrive?

This is why even coaches have coaches. We all need someone who can listen without judgment and help us see things in a way that opens up better possibilities for action. Someone who can help us stay focused and support our efforts to change. Someone who can remind us why we’re putting ourselves through the discomfort and who can highlight the small positive changes that would otherwise fail to get noticed and appreciated.

“When you’re weary, find relief. When you’re strong, find delight.”

- Martha Beck, author, coach

Before You Get Support, Build Capacity

And sometimes, even that’s not enough. Knowing the tools exist, and being able to explain the tools intellectually isn’t enough. When we are in pain — depressed, sleep deprived, injured, etc. — we need triage support to build up our resources so we have the capacity to improve. Once we’ve alleviated the acute symptoms, we can pursue higher goals.

Don’t I know it.

After my daughter was born, I suffered many months of severe sleep-deprivation and anxiety before I finally sought medical advice. I was surviving, but certainly not thriving. My brain was in a negative loop. I recall thinking that I knew how to escape my negative thoughts, but I lacked the capacity to use the tools. It took two PTSD diagnoses for me to decide that I couldn’t self-coach myself out of my state. [Read more...]

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