Flex Your Do-Gooder Muscles

(This post may look a little long because it’s packed with juicy quotes and ideas for you to put into practice.)

Dr. Jekyll

Most of us like to think we’re good people and that, if put in an unethical or dangerous situation, we’d do the right, noble thing. We claim assuredly that if given power, we’d wield it fairly; or that we’d call the police if we saw someone getting abused.

Perhaps.

But study after troubling study shows that the majority of us, when put in certain difficult circumstances, would act in ways we’d later be ashamed of. The truth is, while on the fringes of society we can talk about saints and sociopaths, we are all capable of good and evil.

Mr. Hyde

I had the pleasure of listening to Philip Zimbardo at a recent Neuroleadership Conference. Since then, I’ve been thinking a lot about good and evil. While you may not recognize his name, you’re probably familiar with his infamous 1971 Stanford Prison Experiment where normal, healthy people cast as guards became sadistic authoritarians, while those cast as prisoners became hopeless and traumatized. The 2-week simulation experiment was cut short after just 6 days.

People aren’t born heroes. Our brains run on a 100,000-year-old operating that errs on the side of self-protection and suspicion. Scientists literally refer to it as negativity bias. Put in a threatening situation, our brain makes saving ourselves top priority.

While it may not be our default nature to act in others’ best interest, we can retrain ourselves. We can build a heroic brain and become the person we’d like to be — the person we claim to be. And when we act heroically, we improve our home environment, work environment, and communities. In essence, we improve the lives of everyone we touch, including our own.

Here are some essential hero-building steps: [Read more...]

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Facing the Thing that Scares You

“What are you pretending not to know?”

- Susan Scott, Fierce Conversations

Cracks in the Foundation

My house in Oakland was built in 1924 on a steep downward slope. When someone would ask if my house had a bolted foundation, I’d say something like “Oh, I’m sure it must” and would change the subject. I liked to assume that, since a lot of renovations had taken place before we moved in, someone must have fixed it.  The fact that someone had actually sealed off any access to the foundation made it easier for me to ignore it: can’t assess what you can’t see.

For a while, this avoidance strategy saved me money. Then, a crack in the foundation revealed itself. And over the course of a year, with a few minor earthquakes, and good ol’ gravity, the crack grew. It grew until one day, I decided to pull my head out of the sand and bring in an expert to tell me what I had.

Expert Deniers

We humans are really good at ignoring cracks in all sorts of foundations: the body that we keep pushing until we suffer a debilitating injury or illness; the resentment that we allow to fester until the relationship is beyond repair; the key employee that we ignore until they quit and sign up with the competition; the waistline that grows until we can’t button our skinny pants…then our fat pants.

The laundry…

Just in Time [Read more...]

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Escape Your Thought-Induced Trap

Want to get better results in any area of your life AND feel a greater sense of ease?

Start with your thoughts.

At the foundation of our transformational work with clients is this essential truth:

Our thoughts fuel actions that lead to results.

Below are the steps you can take to make the most of this truth.

Step 1: Notice your thoughts.

Most of the time, we go through our days without noticing how our beliefs shape our actions. We often blame external things–a boss, a job, spouse, politicians–without looking at our own self-limiting role. Yes, sh*t happens. But no matter the circumstances, we can still control our reactions.

Step 2: Notice what ACTION and RESULT your thought is likely to produce.

The more we act from fear, resentment, jealousy, anger, the smaller–less satisfying–our world becomes. The more we act from curiosity, compassion, acceptance, the better we behave and the more possibilities we create.

Here are some examples of common negative thoughts and the actions and results they might produce. See if any feel familiar. [Read more...]

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Battle Hymn of the Tiger Manager?

Tiger Parenting

As if we parents needed more reason to worry about how we might be ruining our children, Amy Chua comes along and writes Battle Hymn of the Tiger Mother (Why Chinese Mothers are Superior). Her very restrictive parenting methods got her mixed results: one daughter on stage at Carnegie Hall, another so resentful she would have divorced her mother if she could.

Dr. Mac Hicks. offers a great analysis that helped assuage my angst (a bit). According to Hicks, one of the key problems with this approach: “The Tiger Mother philosophy is blind to the concept of individual differences.”

In a recent client conversation, it struck me that management theory shares much in common with the Tiger Mother approach to motivation.

After receiving an onslaught of criticism, Chua admits that she was not attuned to her daughters’ uniqueness. In subsequent interviews, Chua explains that A-grades are not what Chinese parenting is about; rather, they help children be the best they can be. Surely a noble goal.

Tiger Management

Tiger Managers are not bad people. They just aren’t very effective motivators. While they may want to bring out the best in their employees, their methods leave employees discouraged and potentially resentful.

You already know what the worst Tiger Managers look like. They enforce strict policies, treat people uniformly with little regard for individual preferences or strengths, micromanage, and are quick to find fault.

Yet, some Tiger Management behaviors are less obvious.

Here are just a few ways that well-meaning companies and managers crush souls: [Read more...]

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Conversation Training Wheels

What Now?

In our last post, The TAO of Leadership (Annoying Truths: Ignore at Your Peril) we presented 7 truths (and one bonus truth) that, if internalized, will help you become a leader others want to follow.

Accept that you will forget all these truths at times – perhaps several times a day. That’s the bad news. The good news is that you have access to…

Conversation Training Wheels

You don’t have to be perfect to create a safe, inspiring environment that evokes brilliant commitment and performance. You just have to ask good questions.

Ask these questions to anyone you want to inspire or build relationship with: (Note, these are not in a sequential flow: insert as relevant into your conversation).

- “What support do you need from me?”

- “What ideas do you have?”

- “How did you come to that conclusion?”

- “How’s it working?”

- “How can you tell?”

- “What could I do better?”

- “What else?”

Note: 2 rules apply when asking these questions. [Read more...]

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